We ship to all serviceable pin codes across India and typically dispatch orders within 24 hours of receiving them. All orders placed on our website are shipped from our warehouse in Tamil Nadu using reputed courier partners.

Once shipped, order delivery usually takes between 2–5 business days from when the order is dispatched. This may vary depending on the delivery pincode and the serviceability of the location.

Given below are the shipping charges :

Enjoy free delivery on all prepaid orders above ₹1500.
Prepaid orders below ₹1500 will be charged ₹100 for shipping.
All COD orders carry an additional nominal fee of ₹50

How does our delivery process work?
Once we process your order, the products are inspected thoroughly to ensure they are in a perfect condition.

After the products pass the final round of quality checks, they are packed using plastic free packaging and handed over to one of our delivery partners.

Our delivery partner will deliver the package to you at the earliest possibility. In case, they are unable to deliver the package at your address, they will contact you on the number provided by you at the time of placing your order.

We package our products in plastic free cloth packaging, which are covered in a protective outer layer and sealed. This packaging is discrete in nature.

Delivery:

We ship across 25,000+ pin-codes, reaching your doorstep in 2-5 business days.

Orders packaged securely to ensure perfect condition upon arrival.

Shipment initiated within 24-48 hours of order receipt, under normal circumstances.

Operating hours: Monday to Friday, 10am - 6pm; orders processed and dispatched only during these times.

Delivery timelines quoted do not include weekends or regional/national holidays.

Products delivered to the address provided at order placement; not liable for errors in delivery address.

Courier attempts delivery thrice; calls registered number for convenient delivery time.

Option to specify a different delivery address from billing address when ordering.

While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.

International Deliveries:

We offer international shipping to deliver our products directly to your doorstep across the globe. Our shipping coverage includes Australia, Belgium, Canada, Denmark, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, and the United States.

If you have any questions or need assistance while placing your international order, please feel free to reach out to our team via email at hello@andcircus.com or call/WhatsApp us at +91 63825 46490.

We offer international shipping for our products We ship internationally to the following countries:
Australia, Belgium, Canada, Denmark, Ireland, France, Germany, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States. If any doubts for placing order please contact us via email at hello@andcircus.com or call/WhatsApp us at +91 63825 46490

• Logistics & Shipping Costs: Delivery charges are calculated based on the destination country, total package weight, and Number of products ordered. Shipping fees for international orders, as well as any return/exchange freight, are non-refundable and must be borne entirely by the customer. "Free Shipping" promotions do not apply to international orders and applicable only within India.
• Customs Duties, Import Taxes & Fees (DAP/DDU): All international shipments are sent on a Delivered Duty Unpaid (DDU / DAP) basis. This means the product prices and shipping fees quoted at checkout do not include local customs duties, Import Value-Added Tax (VAT), Goods & Services Tax (GST), or clearance fees levied by your destination country. Any such clearance charges must be paid directly by the recipient upon arrival.
• Customs Clearance & Customer Responsibility: Customs policies vary widely by country. The customer is responsible for providing any identification, tax registration, or personal documentation requested by local customs authorities or international couriers (e.g., DHL, FedEx, Aramex) to clear the package.
• Customs Holds, Non-Delivery & RTO (Return to Origin):
• If a package is held, delayed, rejected, abandoned, or returned to us by customs authorities due to unpaid duties/taxes, failure to provide required identification/documents, refusal to accept delivery, or an incorrect delivery address, re-shipment will be done after confirmation from customer along with additional shipping charges borne by the customer
• Outbound shipping costs are non-refundable once the package leaves our facility.
• Any return shipping fees, unpaid customs duties, or destruction fees assessed by customs or courier agencies for rejected packages will be deducted from the customer before processing refund from the original order.

Gift Card:
Once a gift card is purchased, it will be instantly delivered via email to both the sender and the recipient. The sender will receive an "Order Confirmation" email, while the recipient will receive an email containing the unique gift card code and instructions on how to redeem it at checkout. Please ensure that the email addresses entered during purchase are correct to avoid delays.

Tracking your order:
We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us at hello@andcircus.com or WhatsApp us at +919843137146 , so that we can assist you.

Events beyond our Control:

&Circus cannot be held liable or responsible for any failure to deliver, delay in delivery, or damage/defects to products caused by events or circumstances beyond our reasonable control. Such events include, but are not limited to:

• Inaccurate or Incomplete Delivery Details: Package non-delivery, delay, or Return-to-Origin (RTO) caused by an incorrect, incomplete, or pin code-mismatched address provided at checkout. Because address modifications cannot be made once a parcel is in transit, any necessary re-shipping will require additional shipping fees to be paid by the customer before dispatch.
• Civil & Political Disruptions: Bandhs, local/national strikes, transport union strikes, political rallies, riots, civil commotion, or state/national election disruptions.
• Government & Regulatory Actions: Sudden local lockdowns, state border check post delays, road blockades, traffic diversions, or temporary internet/network shutdowns enforced by authorities.
• Natural Disasters & Weather: Floods, severe monsoons, heavy rainfall, cyclones, earthquakes, landslides, or extreme weather conditions affecting transit routes.
• Logistics & Infrastructure: Technical breakdowns of payment or system networks, fuel shortages, accidents, or transit delays/disruptions caused by our third-party courier partners (e.g., Delhivery, Blue Dart, India Post).

While we cannot accept entire liability for delays or issues arising from these uncontrollable events, please reach out to us at hello@andcircus.com or +91 63825 46490 if an issue arises, and our team will do everything possible to track your parcel and assist you in the best possible way we can.

Order Cancellations:
You can reach out to our Customer Support Team to help you with cancelling the order via Whatsapp or Email hello@andcircus.com Please note: you can only cancel the order up to the time it is in the Ready to Ship Status! Or before the order is shipped within 24hrs.

We're extremely sorry if the package is already shipped out and is in transit, such orders cannot be cancelled. Please do not accept the package , once it will be returned back to us. Once received on our end will cancel the order and your refund will be processed within 2-5 working days upon the product reach to us.