We offer Replacements / Exchange or Refunds on eligible products within 15 days of delivery, subject to our product-specific policies and quality checks.

Replacements and refunds can be requested if you are not fully satisfied with the size, fit, style, or design of your products.

To qualify for a Return, the products must be unused, unwashed, undamaged, and returned in their original packaging. Replacement or Refunds will be processed after the products are received and pass our quality check.

Certain products are also covered under our 100% Satisfaction Guarantee. Please refer to the FAQs below for detailed information on eligibility, refunds, replacements, and the Satisfaction Guarantee.

Applicable only on your first replacement/refund with us and on a single piece of underwear or bralette, the 100% size satisfaction guarantee policy ensures that you only wear the size or style most comfortable for you.

Please note: Requests under this policy must be raised within 15 days from the date of delivery.

Replacement - If you face any issues with the size or style of the product you ordered, we offer a free replacement for any ONE  product that you tried-on, to check the fit and comfort. This product is yours, and you can keep the piece without having to return it to us.

Note: Same Size or Style, different design: Swapping for the same size or style in a different design or colour is not covered and will not be possible under this 100% satisfaction guarantee. 

Refund: If the requested product for exchange is not available and if you prefer a refund, we will process a refund for you. 

If your order contains multiple products, the 100% Size Satisfaction Guarantee will apply to only ONE eligible product across the entire order. We recommend that you try just one item first to check the size and fitting. This means you can avail a free replacement on any 1 used or worn item without returning the product.

For the remaining products in your order, the Replacement / Exchange or Refund policy for that particular product will still apply. Please keep them untried, unused, and in their original packaging to qualify for a standard replacement or exchange according to our Return policy.

Note: If a single order includes both men's and women's products, the free replacement offered under the 100% Size Satisfaction Guarantee applies to only one men's or women's underwear item from that order. Any additional replacement requests will be subject to the standard return and replacement policy and its eligibility criteria.

No, products received through an exchange are not eligible for return or refund. Once a replacement or exchange has been processed for an order, the exchanged product cannot be returned for a refund or exchanged again.

Please note that only one replacement or refund request can be raised per order, subject to eligibility and our return and replacement policy. We recommend reviewing the size, fit, and product details carefully before requesting an exchange.

• Once your refund request is raised, our team will review and process it within 24 hours.
• After the product is picked up, it typically takes 7–10 days to reach our facility. Once received and approved through our quality check, the refund will be initiated immediately.
• The refunded amount is usually credited to your original payment method within 3–5 working days, depending on your bank and payment provider.

Your refund method will depend on the payment option selected while placing the order or the refund option chosen during the return request:

• Prepaid Orders: The refund will be credited back to the original payment method used while placing the order.
• Cash on Delivery (COD) Orders: While submitting your return request on the portal, you will be asked to enter your bank account details. Once the return is picked up and the product passes our quality check, the refund will be credited directly to the provided bank account details. Please ensure the details entered are correct to avoid any delays.
• Gift Card Refunds: If you choose the gift card refund option, the gift card will be sent to your registered email address immediately once the return is processed successfully.

• Visit our Returns Portal: https://www.andcircus.com/apps/ezy/returns and follow the steps to submit your request.
• Alternatively, reach out to us on WhatsApp: +91 9843137146 or email us at hello@andcircus.com with your Order ID and reason for return.
• Our team will review your request and initiate the pickup process within 24 hours.

Only Products that pass the quality check will be eligible for an exchange or refund.

Note: We arrange reverse pickups for most serviceable pincodes across India. If reverse pickup is unavailable in your area, you'll need to self-ship the product to us. In such cases, our team will share the return address and further instructions. We will reimburse return shipping charges in this case.

No, Leak-Proof Pads is a separate product and comes in a standard size, and is not eligible for size-based exchange. If you are requesting an exchange in size for your Maternity Nursing Bra, you do not need to return the Leak-Proof Pads along with it.

• You can return as many products from your order. To do so, a return request should be raised from the returns portal. 
• Any extra products returned without submitting the request will not be eligible for a refund or exchange. 
• You cannot raise a Return request for the Free Surprise gift.

Yes, if you're not satisfied with the fit or comfort of your product, you may request an exchange from a different style or collection, subject to product availability.If the replacement product is priced higher than the original product, the price difference must be paid before the exchange is processed. If the replacement product is priced lower, the difference will be refunded to your payment source.

Applicable only on your first replacement/refund with us and on a single piece of underwear or bralette, the 100% size satisfaction guaranteed policy ensures that you only wear the size or style most comfortable to you.

Please note: Requests under this policy must be raised within 15 days from the date of delivery.

Replacement - If you face any issues with the size or style of the product you ordered, we offer a free replacement for only ONE piece of the product that you tried on to check the fit and comfort. This product is yours, and you can keep the piece without having to return it to us.
Note: Same size/style, different print: Swapping for the same size or style in a different print or colour is not covered under this guarantee and will not be possible.

Refund: If the requested product for exchange is not available, or and request style change is not available if you prefer a refund, we will process one for you. Please note that refunds are issued only under certain circumstances as follows:
Same size/style, different print: Swapping for the same size or style in a different print or colour is not covered under this guarantee and will not be possible.

If you receive a defective, damaged, or incorrect product, please email us at hello@andcircus.com within 7 days of delivery with your Order ID and clear photos of the product. We’ll prioritise arranging a replacement for the correct product at no additional cost.
Defective or damaged product: Share photos/video clip of the issue, and we’ll arrange a replacement.
Wrong product received (different style, colour, or collection): We’ll arrange a replacement for the correct product and organise a pickup.
Wrong size received (different from what you ordered): We’ll exchange it for the correct size and arrange a pickup for the incorrect item.
If a replacement is not possible due to stock unavailability, a refund may be offered as per eligibility.

Refunds for Bralettes, Tees, Vests, and Tanks are accepted within 15 days of delivery.
The product must be returned to us and will undergo a quality check before the refund is processed. Items must be unwashed, not tried on, and returned in their original packaging with all tags intact.
Products that do not pass the quality check will not be eligible for a refund.